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Massage Frequently Asked Questions

Please reach us at Office@deepkneadsmassage.com or (208)705-6025  if you cannot find an answer to your question.

 At this time, Deep Kneads Massage does not bill health insurance directly. If your health insurance plan covers massage therapy, we are happy to provide detailed invoices so you can submit them for reimbursement.

Our policies require that services be paid upfront. Some HSA or FSA accounts may also allow payment for massage therapy, but we recommend checking with your provider for accurate information.

Please note, if insurance billing is requested, an additional fee may apply to process the claim.

Experience professional massage therapy in Pocatello with the convenience of insurance reimbursement documentation when eligible.


Yes, we do! Please see our Gift Cards page.


 At Deep Kneads Massage, we operate like a professional clinic similar to a physical therapy office, where tipping is not expected. However, we recognize that our services may feel a bit different from a typical PT office.

While tips are never required, they are greatly appreciated, especially for our contracted massage therapists. If you feel that Chloe or another therapist has provided an exceptional massage experience or you want to show extra gratitude, tipping is a wonderful way to say thank you.

Enjoy professional massage therapy in Pocatello with the option to express your appreciation through tips, ensuring your therapist feels valued for their care and expertise.


 

Swedish massage is the most common type of massage therapy in Western healthcare and is designed to relax the body and reduce stress. It uses a variety of classic massage techniques, including:

  • Effleurage: Long, gliding strokes to warm up the muscles
  • Petrissage: Kneading and rolling to release tension
  • Tapotement: Rhythmic tapping to stimulate circulation
  • Kneading: Deep muscle manipulation for relaxation and relief

Experience professional Swedish massage in Pocatello at Deep Kneads Massage — combining skilled techniques to help you feel relaxed, rejuvenated, and stress-free.


 A typical full body massage at Deep Kneads Massage includes professional work on your hands, arms, neck, head, back, shoulders, legs, and feet. This treatment is designed to relax muscles, reduce tension, and promote overall wellness.

There is absolutely no sexual component to any massage service. For more details, please review our Policies page.

Experience professional full body massage therapy in Pocatello in a safe, comfortable, and therapeutic environment.


 To ensure the best possible experience during your massage therapy session in Pocatello, we recommend the following preparation tips:

  • Shower beforehand: We appreciate clients who take care of themselves. Please arrive clean, as therapists do not wash clients’ feet or other areas.
  • Undergarments: Wear comfortable underwear or boxers that provide easy access to the legs. Bras with a back clasp are preferred, as you may be asked if you are comfortable having it unclasped for better access to the shoulders and back. Your bra will be re-clasped after the back portion of the massage.
  • Comfort and modesty: Note that oils or lotions may get on your undergarments during the session.

If you have any additional questions or concerns, please call us before your appointment. Following these tips helps Chloe and our team provide a safe, comfortable, and effective massage experience.


 

Relaxation is key to getting the most benefit from your massage therapy session in Pocatello. While easier said than done, staying relaxed allows the therapist to effectively knead muscles without resistance. Avoid flexing, lifting, or predicting the therapist’s movements — for example, when your neck is being worked on, keep your head relaxed and let the therapist do the work. Trust your therapist’s strength and knowledge to guide the session.


Talking or staying quiet?
This is entirely up to you. Therapists take cues from the client: you can engage in conversation or focus on listening to your body. If a therapist is ever too chatty, you can politely ask for quiet — we will not be offended!

Following these tips ensures a calm, effective, and restorative massage experience with any of our skilled therapists at Deep Kneads Massage.


 Yes! At Deep Kneads Massage, clients are fully draped for their safety and comfort throughout the entire massage session. Only the area being worked on is exposed, and a sheet or drape is always used to protect both the client and the therapist.

Proper draping ensures a professional, safe, and comfortable massage experience. For more details, please see our Policies page.

Experience safe and professional massage therapy in Pocatello, where privacy and comfort are always a priority.


 Yes! At Deep Kneads Massage, we use detailed health intake forms to ensure safe and effective massage therapy. It is essential that clients provide accurate health information, including any medical conditions and medications currently being taken.

In some cases, certain health conditions may require approval from your doctor before receiving massage therapy. Providing complete and accurate information helps us tailor your session to your needs while maintaining safety and professional care.

Experience safe and personalized massage therapy in Pocatello by completing your health intake form thoroughly.


 After a massage therapy session in Pocatello, most clients feel relaxed and rejuvenated. It is normal, however, to experience some mild soreness the next day. Additionally, some people may feel slightly unwell if they do not drink enough water after their massage.

To minimize post-massage soreness and promote recovery, we recommend:

  • Drinking plenty of water
  • Taking a 10-minute walk
  • Doing light stretching before bed

Following these simple massage aftercare tips can help you feel your best and extend the benefits of your session.


 Massage therapy offers a wide range of benefits for both the body and mind. Some general benefits of all types of massage include:

  • Increased blood flow, which supports circulation and overall health
  • Reduced stress and improved relaxation
  • Enhanced mobility and flexibility in muscles and joints

Experience the many advantages of professional massage therapy in Pocatello, where skilled techniques help improve your wellness, relaxation, and physical health.


 Reflexology is the art and science of stimulating the body’s natural healing processes by targeting specific reflex points on the body. These points correspond to different organs and systems, meaning that pressure applied to certain areas of the hands or feet can influence overall health and wellness.

At Deep Kneads Massage, our reflexology sessions focus on the feet, helping to promote relaxation, improved circulation, and overall balance throughout the body.

Experience professional foot reflexology in Pocatello and discover how reflexology can support your body’s natural healing and wellness.


 

At Deep Kneads Massage, all clients are required to complete a detailed health intake form, a general liability form, and an acknowledgement of our policies (see our Policies page for details).

The health intake form is essential because certain medical conditions, ailments, or medications can be contraindications for massage therapy. New clients must complete these forms prior to their first appointment, and existing clients are required to update them once per year to ensure safe and effective treatment.

Providing accurate information allows our team to deliver safe, personalized massage therapy in Pocatello while following best practices for client care and safety.


 No need to worry about shaving your legs before a massage therapy session in Pocatello. For the therapist’s hands, several days of hair growth or a fresh shave is ideal. This ensures the massage feels smooth and comfortable for both the client and therapist.

Avoiding rough or coarse hair helps maintain a relaxing and professional massage experience without discomfort. Focus on your comfort and let our therapists handle the rest!


  • Is that a knot?
  • You actually had to go to school for massage?
  • Sorry, I'm 20 minutes late. Do I still get the full hour? (see Policies) 
  • I forgot to shave (see above)
  • I bet your hands get tired!


Facial Frequently Asked Questions

Please reach us at Office@deepkneadsmassage.com or (208)705-6025  if you cannot find an answer to your question.

 A high frequency facial is a skincare treatment that uses gentle electrical light energy and enriched oxygen molecules to improve the health and appearance of your skin. This treatment uses a very low voltage, so it should never be painful or uncomfortable.

Benefits include:

  • Killing acne-causing bacteria for clearer skin
  • Stimulating collagen production for firmer, smoother skin
  • Reducing inflammation and promoting faster healing
  • Enhancing circulation for a healthy, natural glow
  • Using a comb attachment to help boost hair growth on the scalp

It’s important to inform your esthetician if you have a pacemaker, metal implants, or other medical devices, as high frequency may not be suitable for you.

Experience the benefits of high frequency facials in Pocatello with Chloe at Deep Kneads Massage — where advanced skincare meets total relaxation.


 Chloe uses professional-grade GlyMed Plus products during her facials at Deep Kneads Massage. She prefers GlyMed+ because their skincare line is cruelty-free, trusted by estheticians worldwide, and designed to address every skin type and condition. This allows Chloe to fully customize each facial for your individual skincare needs — whether your goal is hydration, anti-aging, acne control, or overall skin balance.

For her hydrojelly masks, Chloe uses Esthemax, another cruelty-free brand known for its high-quality, nourishing ingredients that leave skin refreshed and radiant.

Both GlyMed+ and Esthemax reflect Chloe’s commitment to using ethical, effective, and personalized skincare products that deliver visible results.

Experience customized, cruelty-free facials in Pocatello with Chloe at Deep Kneads Massage — where your skin gets the professional care it deserves.


 At Deep Kneads Massage, client safety and cleanliness are top priorities. Chloe follows a strict three-step sanitation process after every facial and skincare service:

  1. Cleaning: Tools are first washed with Dawn dish soap and hot water (at least 100°F) to remove oils, residue, and debris.
  2. Disinfecting: She then uses Lucas-Cide disinfectant, a professional-grade solution commonly used in salons and barbershops, to eliminate bacteria and viruses.
  3. Sterilizing: Finally, all tools are placed in a sterilizer for a minimum of 15 minutes to destroy any remaining microorganisms and ensure complete safety.

This meticulous cleaning, disinfecting, and sterilization process ensures every client receives a facial in a safe, hygienic, and professional environment.

Experience the highest standard of skincare safety and sanitation in Pocatello with Chloe at Deep Kneads Massage.


 Chloe uses a combination of hard wax and soft wax during her waxing services at Deep Kneads Massage. The type of wax she selects depends on the area being treated, your skin type, and how your skin responds during the service. Her goal is always to provide the most comfortable and effective waxing experience possible.

Chloe uses Satin Smooth Premium Wax, a professional-grade brand known for its gentle formulation and excellent results. Depending on your needs, she may switch between hard and soft wax to reduce discomfort, minimize irritation, and achieve smooth, long-lasting results.

Experience personalized, professional waxing in Pocatello with Chloe at Deep Kneads Massage — where your comfort and skin health come first.


 A lymphatic drainage facial is a specialized massage technique that Chloe incorporates during the facial massage portion of her services at Deep Kneads Massage. Using gentle, precise movements, she starts at the forehead and works downward, guiding lymph fluid out of the face and neck.

Benefits of lymphatic drainage facials include:

  • Promoting a slimmer, more sculpted facial appearance
  • Supporting the body’s natural immune system
  • Reducing puffiness and fluid retention in the face
  • Enhancing circulation for healthier, glowing skin

Experience the rejuvenating effects of a lymphatic drainage facial in Pocatello with Chloe — where relaxation meets results and your skin’s health is prioritized.


 A hydrojelly face mask is a professional-grade mask with a jelly-like consistency that delivers a variety of active ingredients to target numerous skin concerns. These masks can help with anti-aging, acne, hydration, skin brightening, and redness, making them a versatile addition to any facial.

Hydrojelly masks are especially beneficial after intensive skin treatments such as dermaplaning, chemical peels (coming soon), and microneedling (coming soon). They help cool the skin, soothe irritation, and reduce inflammation, leaving your face refreshed, calm, and glowing.

Experience the benefits of hydrojelly facials in Pocatello with Chloe at Deep Kneads Massage — combining advanced skincare techniques with personalized care for your best skin ever.


  Yes! It is completely normal to experience some redness after a facial. This can happen for several reasons:

  • Increased blood flow to the face from facial massage and exfoliation
  • Stimulation of the skin barrier from active ingredients like AHAs (alpha hydroxy acids) and BHAs (beta hydroxy acids)
  • Localized redness from extractions

Typically, any redness should subside within 24 hours. Your skin should not feel burning or excessively warm. If redness persists longer than a day or you experience unusual discomfort, consult a physician.

For safe, professional facials in Pocatello, Chloe at Deep Kneads Massage ensures proper care and guidance to minimize post-facial irritation while delivering glowing, healthy skin.


 A jade eye mask is made from real jade stone and is kept cool so that when placed over the eyes, it provides a soothing, cooling sensation. This helps reduce puffiness, refresh tired eyes, and enhance relaxation during a facial.

Jade is also valued in many cultures for its association with beauty and wellness, making it a luxurious add-on that elevates a standard facial experience.

Experience the benefits of a jade eye mask and facials in Pocatello with Chloe at Deep Kneads Massage — combining relaxation, skincare, and a touch of luxury in every session.


 Steamed towels are warm towels kept in a professional steamer and used by Chloe during facials at Deep Kneads Massage. They provide a relaxing and soothing experience while also helping to open and unblock pores.

Opening the pores with steamed towels enhances exfoliation and makes extractions easier and more effective, ensuring a cleaner, healthier complexion.

Experience the benefits of steamed towels and professional facials in Pocatello with Chloe — combining comfort, relaxation, and advanced skincare techniques for the best results.


 Dermaplaning is an advanced form of manual exfoliation performed by Chloe during facials at Deep Kneads Massage. Using a surgical scalpel, she carefully removes the top layer of dead skin cells along with vellus hair (peach fuzz) from the face.

Benefits of dermaplaning include:

  • Smoother, more radiant and glowing skin
  • Easier and more flawless makeup application
  • Enhanced absorption of serums and skincare products

After dermaplaning, it’s important to avoid sun exposure and makeup for at least 24 hours to allow your skin to fully recover and maintain its healthy glow.

Experience professional dermaplaning facials in Pocatello with Chloe at Deep Kneads Massage — achieving smooth, refreshed skin with expert care.


 Extractions are a professional skincare technique where Chloe carefully and safely removes pimples or clogged pores during a facial at Deep Kneads Massage. She uses sterile tools and only performs extractions on blemishes that are ready to be treated, ensuring safe and effective results.

Clients are encouraged to point out any areas of concern, and Chloe will assess and let you know if those pimples or blackheads are ready for extraction. This method helps clear skin, reduce breakouts, and improve overall complexion.

Experience professional facial extractions in Pocatello with Chloe — combining safety, expertise, and personalized skincare for the best results.


 LED light therapy is a professional skincare treatment that uses different light colors to target specific skin concerns. At Deep Kneads Massage, Chloe works with clients to determine their skin goals and needs to select the most effective LED color for their facial.

Benefits of LED light therapy include:

  • Stimulating collagen production for firmer, smoother skin
  • Treating acne and reducing inflammation
  • Improving hyperpigmentation and evening skin tone

Experience customized LED light therapy facials in Pocatello with Chloe — combining advanced technology and personalized care to enhance your skin’s health and appearance.


 A back facial is a professional skincare treatment similar to a full body massage, designed to cleanse, exfoliate, and tone the back. It is particularly effective for treating back acne and improving overall skin texture.

During a back facial at Deep Kneads Massage, Chloe uses specialized techniques and products to remove impurities, unclog pores, and smooth the skin, leaving your back refreshed, clear, and revitalized.

Experience professional back facials in Pocatello — combining relaxation, deep cleansing, and targeted acne treatment for healthier skin.


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Deep Kneads Massage

353 North 4th Avenue Suite 102, Pocatello, Idaho 83201, United States

208-705-6025

Copyright © 2025 Deep Kneads Massage - All Rights Reserved.

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