Policy Notification: We appreciate that you have chosen us for your massage and body work needs. To provide the best service possible to our clients we have implemented the following policies
Found in Intake Forms I hereby state that, to the best of my knowledge, my answers to the above questions [found in your intake forms] are correct.I agree and consent to assessment and treatment. I understand that my personal health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my medical information may be shared by the various care providers involved in my care and treatment.Treatments may be covered by extended health care plans. I understand that it is my responsibility to confirm the exact details of my coverage.
Gift Certificate ordered before January 1st, 2023? You will need to call to make the appointment. The system does not recognize that it is for a service not dollar amount.
General Liability Release
I Therefore Release the Company and the Individual massage therapist from ALL liability concerning these injuries that may occur during the massage session.
Inappropriate Behavior Policy
Massage Therapy/Foot Zone is for relaxation and therapeutic purposes only. THERE IS ABSOLUTELY NO SEXUAL COMPONENT TO MASSAGE WHATSOEVER. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of ANY and ALL services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
We respectfully ask that you provide us with a 48 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing more than a 48 hour notice we are often unable to fill that appointment time. This means our other clients who are serious about receiving massage treatments miss the chance to receive the services they need. For this reason, if you cancel an appointment made over the phone or text message within the 48-hours before your appointment your card on file will be charged. If you cancel an online booking within the 48-hours before your appointment you will not receive a refund. If you cancel or reschedule with more then 48 hours or due to an emergency or sickness outside of your control, If the appointment was booked online your prepayment will be held as an account credit, all others appointments will not be charged.
No-Show No Call
Not showing up for an appointment without proper notification will result in an AUTOMATIC 100% of service fee.
We reserve the right to require a credit card number or prepayment to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. We reserve the right to charge your card placed on file to uphold this policy.
We understand that emergencies can arise and illness does occur at inopportune times. IF you have a FEVER, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we REQUEST THAT YOU CANCEL your session. Inclement weather may also result in the need for cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please DO NOT risk your own safety trying to make it to your appointment. Late cancellations due to emergency, illness, or inclement weather will generally not result in any missed session charges but this is determined on a case-by-case basis.
Example of valid excuses: "My kid is injured/sick and needs to go to the Hospital/Urgent Care"
"My relative/friend pasted away today" or "the funeral is today", "I woke up and have a fever/flu like symptoms/ or threw up"
Examples of NOT VALID excuses with in the 48-hour and day of window: "I got called into work"; "I forgot to reschedule because work changed my shift"; "We are not going to be coming into town today"; "I forgot something else came up"; or "I forgot".
If you book Online you will be required to prepay. Prepayment is NO-TRANSFERALE and NON-REFUNDABLE. Please see our Cancelation Policy for further details.
This means you CAN NOT book under your name and then give that appointment time and payment to another person. If you would like to get someone a massage you would need to either book under their name or purchase a gift certificate.
All PROMOS are NON-TRANSFERABLE and will be held to their Expiration date.
Birthday Promos: are NOT TRANSFERABLE and expire 30days from the clients Birthday.
We respectfully ask that you provide us with a 48 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing more than a 48 hour notice we are often unable to fill that appointment time. This means our other clients who are serious about receiving massage treatments miss the chance to receive the services they need. For this reason, if you cancel an appointment made over the phone or text message within the 48-hours before your appointment your card on file will be charged. If you cancel an online booking within the 48-hours before your appointment you will not receive a refund. If you cancel or reschedule with more then 48 hours or due to an emergency or sickness outside of your control, If the appointment was booked online your prepayment will be held as an account credit, all others appointments will not be charged.
No-Show No Call
Not showing up for an appointment without proper notification will result in an AUTOMATIC 100% of service fee.
We reserve the right to require a credit card number or prepayment to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. We reserve the right to charge your card placed on file to uphold this policy.
We understand that emergencies can arise and illness does occur at inopportune times. IF you have a FEVER, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we REQUEST THAT YOU CANCEL your session. Inclement weather may also result in the need for cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please DO NOT risk your own safety trying to make it to your appointment. Late cancellations due to emergency, illness, or inclement weather will generally not result in any missed session charges but this is determined on a case-by-case basis.
Example of valid excuses: "My kid is injured/sick and needs to go to the Hospital/Urgent Care"
"My relative/friend pasted away today" or "the funeral is today", "I woke up and have a fever/flu like symptoms/ or threw up"
Examples of NOT VALID excuses with in the 48-hour and day of window: "I got called into work"; "I forgot to reschedule because work changed my shift"; "We are not going to be coming into town today"; "I forgot something else came up"; or "I forgot".
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake question your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. So oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after you appointment time may result in loss of time from you massage/Foot zone so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for OUR late arrival or adjust the service charge accordingly.
BY SIGNING BELOW, [in your intake forms] you agree that you have read the above statements, procedures, liabilities, and policies. You also agree to abide by the above policies.
We am so grateful for your business and the opportunity to serve you as a client. We want you to know about the following changes and special events! We look forward to chatting with you about these exciting opportunities at your next appointment.
One of our goals is to be an industry leader and create income security for our massage therapists. We want them to be successful and for you to receive the quality care you deserve and have come to expect. Another goal that is personal to Jessica, the owner, is that she wants to step into community focused actions, including starting Pocatello’s first Alternative Preventative Health Care Fair, offering continuing education to massage therapists, and looking into building a massage therapy school here.
The demand on her time has increased making it difficult to pursue these other dreams and goals. To help achieve these we have made a few changes to online bookings, cancelation policy, and prices.
Online Bookings now require a prepayment. If you are to cancel with more than 48 hours the prepayment will be held as an account credit for your next massage.
All massages booked are still held to the 48-hour cancellation, reschedule, no show policy. Which is that you are required to give more than 48-hour notice, to cancel or reschedule, if less notice is given then 100% of the service fee will be collected, (unless due to something completely out of your control like emergencies or sickness). Please see our “POLICIES” web page for further explanation.
Pricing will change January 1st 2023. We apologize for any inconveniences this may cause and ask for your understanding in this ever-evolving economy. This change will also bring us up to be leaders in the standard pricing of other similar service providers. We want to be leaders in our industry by showing improved quality of service and dedication to our clients. By January 1st the following prices changes will be affected. See side panel to the right of screen.
Lastly, Jessica’s prices will be different from the rest of the office. Starting immediately all NEW clients who see her will be charged at the following rate. All return clients will see the increase in prices January 1st 2023.
Swedish/Deep/Therapeutic
60 min = $85
90 min = $115
120 min = $180
Lymphatic Drainage
30 min = $55
60 min = $85
90 min = $115
Prenatal & Dry Needling
30 min = $55
45 min = $70
60 min = $85
Massages Booked with Jessica
60 min = $100
90 min = $150
120 min = $250
Massage & COVID-19
Some questions you may have regarding your upcoming massage appointments or future scheduling.
How do you sanitize?
We have always cleaned the room and sanitized between appointments, and will continue to do so. By cleaning any and all tools used during the appointment with hot water, soap and rubbing alcohol, changing sheets, airing out room between appointments with open door, and sanitizing surface areas with Lysol.
Do you treat clients who are sick?
NO, if you are ever sick in ANY way, DO NOT come in. We have always required this of clients and our Massage Therapists to reduce the spread of ANY sickness.
What are your COVID Prescreen procedures?
During the worst of the pandemic we required clients to prescreen before every appointment which included stating if they have any symptoms or been around people with possible symptoms etc. Now it is assumed that when you confirm your appointment that you are not sick and will not be a risk to our massage therapist and other clients.
Do you require masks to be worn?
Our clients' health is of the utmost priority. We follow CDC guidelines- those who have been vaccinated do not have to wear a mask. We expect clients to use their best judgement for their health. For clients who decide to wear a mask, they are informed of the dangers of wearing a mask while face down. This is to say that when you lay on your stomach it applies pressure to the lungs and reduces the amount of oxygen intake, couple that with the pressure added during a massage and the reduction of oxygen that masks create which can lead clients to passing out. The real danger is in that the massage therapist will not fully be able to tell the difference if you are asleep or passed out.
Does massage help overcome sickness?
NO, there are several contraindications of receiving massages while sick. Massage activates increased blood flow and helps to drain lymph because of this it can make you even more sick. By draining the lymph into a faster blood flow, the virus can travel faster than if you let your body do the work at rest. Thus, you can feel more sick.
BUT massage is beneficial after you have healed from the sickness and are no longer contagious. Although again because we help the lymphatic system drain any lingering by-products in the lymph, this can give you the symptoms you had when sick.
What if it I think it is just allergies?
We trust clients to know and be honest if they are actually having seasonal allergies verses being sick and will work on them.
Can essential oils benefit sickness?
Essential oils do not claim to cure all or be completely fool proof. Everyone reacts differently to their use. If requested the use of essential oils can be applied during your massage.
What are the risks?
Just like any other sickness, the common cold etc. We can not guarantee that you will not come into contact with these viruses/diseases/ etc. That is a risk you accept every time you exit your home. We will do our best to keep things clean and sanitized as always. You accept this risk when you schedule and keep your massage appointments.
What do I expect from my clients?
We ask each of you to be respectful of those around you. If you think you are coming down with something, please STAY HOME. If you think you will be putting others at risk please stay home.
If you have more questions please feel free to message us.
Be Wise, Stay Calm, and Enjoy the Sunshine and Snow!
Sincerely,
Jessica Kowallis, Manager
Deep Kneads Massage
353 North 4th Avenue Suite 102, Pocatello, Idaho 83201, United States
Copyright © 2023 Deep Kneads Massage - All Rights Reserved.
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