Policy Quick Link

 Policy Notification: We appreciate that you have chosen us for your massage and body work needs. To provide the best service possible to our clients we have implemented the following policies 

Found in Intake Forms I hereby state that, to the best of my knowledge, my answers to the above questions [found in your intake forms] are correct.I agree and consent to assessment and treatment. I understand that my personal health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my medical information may be shared by the various care providers involved in my care and treatment.Treatments may be covered by extended health care plans. I understand that it is my responsibility to confirm the exact details of my coverage. 

• Massage gift certificates are NOT redeemable for cash. 
• Gift Certificates can only be purchased in person with Jessica Kowallis
• Expires 6 months from date of purchase: massage must be scheduled before this date to be valid. All Gift Certificates comply with our, Late Arrival,  No-Show and Cancelation policies.
• Massage gift certificate must be presented before massage is given. 
• If you have forgotten the massage gift certificate you will be expected to pay full price for the scheduled massage.
• If redeeming past expiration a $20 reactivation fee is required.

• DUE TO COVID-19: All Gift Certificates purchased in NOV and DEC of 2020 will be given an expiration date of 1 Year. Any purchased before Nov 16th of 2020 or after Jan 1st of 2021 will expire 6 months from purchase date.

General Liability Release

• I give my permission to receive massage therapy.
• I understand that therapeutic massage is not a substitute for traditional medical treatment or medications.
• I understand that the massage therapist does not diagnose illnesses or injuries, or prescribe medications.
• I have clearance from my physician to receive massage therapy.
• I understand the risks associated with massage therapy that include, but are not limited to: Superficial bruising, Short term muscle soreness, Exacerbation of undiscovered injury

I Therefore Release the Company and the Individual massage therapist from ALL liability concerning these injuries that may occur during the massage session.

• I understand the importance of informing my massage therapist of all medical conditions and medications I am taking, and to let the massage therapist know about any changes to these. I understand that there may be additional risks based on my physical condition.
• I understand that it is my responsibility to inform my massage therapist of any discomfort I may feel during the massage session so he/she may adjust accordingly.
• I understand that I or the massage therapist may terminate the session at any time.
• I have been given a chance to ask questions about the massage therapy session and my questions have been answered.

 Inappropriate Behavior Policy

Massage Therapy/Foot Zone is for relaxation and therapeutic purposes only. THERE IS ABSOLUTELY NO SEXUAL COMPONENT TO MASSAGE WHATSOEVER. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of ANY and ALL services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

We respectfully ask that you provide us with a 48 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing more than a 48 hour notice we are often unable to fill that appointment time. This is a LOSS OF INCOME to your therapist and also means our other clients who are serious about receiving massage treatments miss the chance to receive the services they need. For this reason, If you cancel within the 48-hours before your appointment you are asked to pay the 100% of service fee. (Example: if your appointment is on Wednesday at 9:00 AM, and you call Monday at 12:00 PM to cancel, then you are expected to pay 100% of the service fee.)

No-Show No Call

Not showing up for an appointment without proper notification will result in an AUTOMATIC 100% of service fee.

 We reserve the right to require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. We reserve the right to charge your card placed on file to uphold this policy. 

We understand that emergencies can arise and illness do occur at inopportune times. IF you have a FEVER, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we REQUEST THAT YOU CANCEL your session. Inclement weather may also result in the need for cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please DO NOT risk your own safety trying to make your appointment. Late cancellations due to emergency, illness, or inclement weather will generally not result in any missed session charges but this is determined on a case-by-case basis. 

Example of valid excuses: "My kid is injured/sick and needs to go to the Hospital/Urgent Care"

"My relative/friend pasted away today" or "the funeral is today", "I woke up and have a fever/flu like symptoms/ or threw up"

Examples of NOT VALID excuses with in the 48-hour and day of window: "I got called into work"; "I forgot to reschedule because work changed my shift"; "We are not going to be coming into town today"; "I forgot something else came up"; or "I forgot". 

Great, glad you can pay your bills  how will your massage therapist?)

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake question your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. So oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after you appointment time may result in loss of time from you massage/Foot zone so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for OUR late arrival or adjust the service charge accordingly.

BY SIGNING BELOW, [in your intake forms] you agree that you have read the above statements, procedures, liabilities, and policies. You also agree to abide by the above policies.