Policy Quick Link

 Policy Notification: We appreciate that you have chosen us for your massage and body work needs. To provide the best service possible to our clients we have implemented the following policies-- 

Found in our Intake Forms: I hereby state that, to the best of my knowledge, my answers to the above questions [found in your intake forms] are correct. I agree and consent to assessment and treatment. I understand that my personal health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my medical information may be shared by the various care providers involved in my care and treatment. Treatments may be covered by extended health care plans. I understand that it is my responsibility to confirm the exact details of my coverage.

At our clinic, we prioritize a clean and comfortable environment for both clients and therapists. We reserve the right to refuse service to any individual who does not practice good personal hygiene. This includes those who have not showered, peeling from sunburns, covered in dirt, or smell of body odor. 

Standard procedure requires us to have you update intake forms and consent to our policies ONCE PER YEAR. If you have any changes in health or medications since your last appointment, please let your massage therapist know.

Gift Certificate ordered before January 1st, 2023? You will need to call or text our office to make the appointment. The system does not recognize that it is for a service, not dollar amount.

• Massage gift certificates are written out for a SERVICE, not a dollar amount
• Massage gift certificates are NOT redeemable for cash. 
•  Expires 6 months from date of purchase: massage must be scheduled before this date to be valid. 
• All Gift Certificates comply with our Late Arrival, No-Show and Cancellation policies.
• Massage gift certificate must be presented before massage is given. 
• If you have forgotten the massage gift certificate you will be expected to pay full price for the scheduled massage.
• If redeeming past expiration, a $20 reactivation fee is required.
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General Liability Release

• I give my permission to receive massage therapy.
• I understand that therapeutic massage is not a substitute for traditional medical treatment or medications.
• I understand that the massage therapist does not diagnose illnesses or injuries, or prescribe medications.
• I have clearance from my physician to receive massage therapy.
• I understand the risks associated with massage therapy that include, but are not limited to: Superficial bruising, Short term muscle soreness, Exacerbation of undiscovered injury

I Therefore Release the Company and the Individual massage therapist from ALL liability concerning these injuries that may occur during the massage session.

• I understand the importance of informing my massage therapist of all medical conditions and medications I am taking, and to let the massage therapist know about any changes to these. I understand that there may be additional risks based on my physical condition.
• I understand that it is my responsibility to inform my massage therapist of any discomfort I may feel during the massage session so he/she may adjust accordingly.
• I understand that I or the massage therapist may terminate the session at any time.
• I have been given a chance to ask questions about the massage therapy session and my questions have been answered.

 Inappropriate Behavior Policy

Massage Therapy is for relaxation and therapeutic purposes ONLY. THERE IS ABSOLUTELY NO SEXUAL COMPONENT TO MASSAGE WHATSOEVER. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of ANY and ALL services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

Our services are NON-TRANSFERABLE and NON-REFUNDABLE. 

This means you CANNOT book under your name and then give that appointment time and payment to another person. If you would like to get someone a massage, you would need to either book under their name or purchase a gift certificate.

Please see our Cancellation Policy for further details.

All PROMOS are NON-TRANSFERABLE and will be held to their expiration date. 

Birthday Promos are NON-TRANSFERABLE and expire 30 days from the client's birthday.

We request that you arrive at least 15  minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. So oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. 100% of service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for OUR late arrival or adjust the service charge accordingly.

BY SIGNING BELOW, [in your intake forms] you agree that you have read the above statements, procedures, liabilities, and policies. You also agree to abide by the above policies.