Policy Quick Link
Our Policies here at Deep Kneads Massage
The following Policies are followed and enforced
Policy Notification: We appreciate that you have chosen us for your massage and body work needs. To provide the best service possible to our clients we have implemented the following policies--
Found in our Intake Forms: I hereby state that, to the best of my knowledge, my answers to the above questions [found in your intake forms] are correct. I agree and consent to assessment and treatment. I understand that my personal health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my medical information may be shared by the various care providers involved in my care and treatment. Treatments may be covered by extended health care plans. I understand that it is my responsibility to confirm the exact details of my coverage.
Standard procedure requires us to have you update intake forms and consent to our policies ONCE PER YEAR. If you have any changes in health or medications since your last appointment, please let your massage therapist know.
Gift Certificate Terms and Conditions
The following Terms and conditions are followed
Gift Certificate ordered before January 1st, 2023? You will need to call or text our office to make the appointment. The system does not recognize that it is for a service, not dollar amount.
- Massage gift certificates are written out for a SERVICE, not a dollar amount
- Massage gift certificates are NOT redeemable for cash.
- Expires 6 months from date of purchase: massage must be scheduled before this date to be valid.
- All Gift Certificates comply with our Late Arrival, No-Show and Cancellation policies.
- Massage gift certificate must be presented before massage is given.
- If you have forgotten the massage gift certificate you will be expected to pay full price for the scheduled massage.
- If redeeming past expiration, a $20 reactivation fee is required.
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GENERAL LIABILITY RELEASE
General Liability Release
General Liability Release
- I give my permission to receive massage therapy.
- I understand that therapeutic massage is not a substitute for traditional medical treatment or medications.
- I understand that the massage therapist does not diagnose illnesses or injuries, or prescribe medications.
- I have clearance from my physician to receive massage therapy.
- I understand the risks associated with massage therapy that include, but are not limited to: Superficial bruising, Short term muscle soreness, Exacerbation of undiscovered injury
I Therefore Release the Company and the Individual massage therapist from ALL liability concerning these injuries that may occur during the massage session.
- I understand the importance of informing my massage therapist of all medical conditions and medications I am taking, and to let the massage therapist know about any changes to these. I understand that there may be additional risks based on my physical condition.
- I understand that it is my responsibility to inform my massage therapist of any discomfort I may feel during the massage session so he/she may adjust accordingly.
- I understand that I or the massage therapist may terminate the session at any time.
- I have been given a chance to ask questions about the massage therapy session and my questions have been answered.
Inappropriate Behavior Policy
Inappropriate Behavior Policy
Inappropriate Behavior Policy
Massage Therapy is for relaxation and therapeutic purposes ONLY. THERE IS ABSOLUTELY NO SEXUAL COMPONENT TO MASSAGE WHATSOEVER. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of ANY and ALL services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Cancellation & No-Show Policy
cancellation Policy
Effective June 1st, 2023: Due to the increased number of no-show appointments and late cancellations, we require pre-payment for your soonest upcoming appointment. If pre-payment is not made, we can't hold that appointment slot for you.
We respectfully ask that you provide us with a minimum of 48 hours' notice of any schedule changes or cancellation requests.
Please understand that when you cancel or miss your appointment without providing more than a 48 hours notice, we are often unable to fill that appointment time. This means our other clients who are serious about receiving massage treatments miss the chance to receive the services they need.
For this reason, if you cancel an appointment made online, over the phone, or through text message within the 48 hours before your appointment you will be charged 100% of the service amount, and you will not receive a refund.
If you cancel or reschedule within more than 48 hours OR in the event of an emergency or sickness outside of your control, your pre-payment will be held as an account credit.
No-Show or No Call
Not showing up for an appointment without proper notification will result in an AUTOMATIC 100% of service fee.
We reserve the right to require a credit card number or pre-payment to be given to book appointments so that appropriate fees may be charged if a late cancellation or no-show does occur. We reserve the right to charge your card placed on file to uphold this policy.
We understand that emergencies can arise and illness does occur at inopportune times. IF you have a FEVER, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we REQUEST THAT YOU CANCEL your session. Inclement weather may also result in the need for cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please DO NOT risk your own safety trying to make it to your appointment. Late cancellations due to emergency, illness, or inclement weather will generally not result in any missed session charges but this is determined on a case-by-case basis.
Online Booking & Promo Codes
Online Booking & Promo Codes
Our services are NON-TRANSFERABLE and NON-REFUNDABLE.
This means you CANNOT book under your name and then give that appointment time and payment to another person. If you would like to get someone a massage, you would need to either book under their name or purchase a gift certificate.
Please see our Cancellation Policy for further details.
All PROMOS are NON-TRANSFERABLE and will be held to their expiration date.
Birthday Promos are NON-TRANSFERABLE and expire 30 days from the client's birthday.
LAte Arrival Policy
Late Arrival Policy
We request that you arrive at least 15 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client. So oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. 100% of service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for OUR late arrival or adjust the service charge accordingly.
BY SIGNING BELOW, [in your intake forms] you agree that you have read the above statements, procedures, liabilities, and policies. You also agree to abide by the above policies.
Thank You for the Support
We are so grateful for your business and the opportunity to serve you as a client. We want you to know about the following changes and special events! We look forward to chatting with you about these exciting opportunities at your next appointment.
One of our goals is to be an industry leader and create income security for our massage therapists. We want them to be successful and for you to receive the quality care you deserve and have come to expect. Another goal that is personal to Jessica, the owner, is that she wants to step into community-focused actions, including starting Pocatello’s first Alternative Preventative Health Care Fair, offering continuing education to massage therapists, and looking into building a massage therapy school here.
The demand on her time has increased making it difficult to pursue these other dreams and goals. To help achieve these we have made a few changes to online bookings, cancellation policy, and prices.
We will have you update intake forms and consent to our policies ONCE PER YEAR. If you have any changes in health or medications since your last appointment, please let your massage therapist know.
ALL soonest upcoming appointments now require pre-payment. If you are to cancel with more than 48 hours, the pre-payment will be held as an account credit for your next massage.
All massages booked are held to the 48-hour cancellation, reschedule, no-show policy. Which is that you are required to give more than 48-hour notice to cancel or reschedule, if less notice is given then 100% of the service fee will be collected, (unless due to something completely out of your control like emergencies or sickness). Please see our “POLICIES” web page for further explanation.
Lastly, please remember if you schedule with Jessica, her prices are different from the other therapist's in our office.
Prices
Swedish/Deep/Therapeutic
60 min = $85
90 min = $115
120 min = $180
Lymphatic Drainage
60 min = $85
90 min = $115
Prenatal & Dry Needling
30 min = $55
45 min = $70
60 min = $85
Massages Booked with Jessica
60 min = $100
90 min = $150
120 min = $250
COVID-19 and general illness Massage Policy
Some questions you may have regarding your upcoming massage appointments or future scheduling:
Illnesses and Massage Therapy:
How do you sanitize?
We have always cleaned the room and sanitized in between appointments, and will continue to do so. By cleaning any and all tools used during the appointment with hot water, soap and rubbing alcohol, changing sheets, airing out room between appointments with open door, and sanitizing surface areas with Lysol.
Do you treat clients who are sick?
NO- if you are ever sick in ANY way, DO NOT come in. We have always required this of clients and our Massage Therapists to reduce the spread of ANY sickness.
What are your COVID Prescreen procedures?
During the worst of the pandemic, we required clients to prescreen before every appointment which included stating if they have any symptoms or been around people with possible symptoms etc. Now it is assumed that when you confirm your appointment that you are not sick and will not be a risk to our massage therapist and other clients.
Do you require masks to be worn?
Our clients' health is of the utmost priority. We follow CDC guidelines- those who have been vaccinated do not have to wear a mask. We expect clients to use their best judgement for their health. For clients who decide to wear a mask, they are informed of the dangers of wearing a mask while face down. This is to say that when you lay on your stomach it applies pressure to the lungs and reduces the amount of oxygen intake, coupled with the pressure added during a massage and the reduction of oxygen that masks create which can lead clients to pass out. The real danger is in that the massage therapist will not fully be able to tell the difference if you are asleep or passed out.
Does massage help overcome sickness?
NO, there are several contraindications of receiving massages while sick. Massage activates increased blood flow and helps to drain lymph. Because of this it can make you even more sick. By draining the lymph into a faster blood flow, the virus can travel faster than if you let your body do the work at rest. Thus, you can feel more sick.
BUT massage is beneficial after you have healed from the sickness and are no longer contagious. Because massage helps the lymphatic system drain any lingering by-products in the lymph, this can give you similar symptoms you had when sick.
What if it I think it is just allergies?
We trust clients to know and be honest if they are actually having seasonal allergies verses being sick and will work on them.
Can essential oils benefit sickness?
Essential oils do not claim to cure all or be completely fool proof. Everyone reacts differently to their use. If requested, the use of essential oils can be applied during your massage.
What are the risks?
Just like any other sickness, we can not guarantee that you will not come into contact with these viruses/diseases/etc. That is a risk you accept every time you exit your home. We will do our best to keep things clean and sanitized as always. You accept this risk when you schedule and keep your massage appointments.
What do I expect from my clients?
We ask each of you to be respectful of those around you. If you think you are coming down with something, please STAY HOME. If you think you will be putting others at risk please stay home.
If you have more questions please feel free to contact us.